Return & Refund Policy

RETURNS & EXCHANGE POLICY
We are committed to ensuring your satisfaction with any product that you have purchased from Villows DTrendz. However, if in the unlikely event you are not satisfied with your purchase, the below mentioned return/exchange policy is to be followed for store or website purchases respectively.

Return, Exchange, Offer, Cancellation & Refund Policy - Website

Customers can initiate a cancellation request, till the order has not been shipped from our warehouse.

Customers can initiate a cancellation / request by visiting the “My Orders” section of the account on a website.

In case of a purchase made by a customer using guest checkout, please create an account using the same e-mail ID & phone used at the time of placing the order. Upon logging in, the customer can initiate a cancellation/return request under the "My Orders" tab of the account.

In case of prepaid order product cancellation, a refund will be initiated from our end within 7 working days to the source account.

Please note, in order to return a product purchased from the website, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.Return of a product can be initiated by customers from 2 days of delivery of the product by mailing us at dhanvitrends@gmail.com

In case of prepaid order return, refund will be initiated to the source account within 7 working days after the product is picked up by our shipping partner from the customer.

In case of COD order return, refund will be initiated within 7 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.

In case of manufacturing defect in products purchased on offer/promotion / discount, can be returned with 2 days of date of delivery only through website.

Shipping and Delivery:

Once the order is placed it will be delivered within 5 - 7 working days.

Once the Order is placed you will receive a confirmation email.

Once the order has been shipped you will be notified with the order details.

Please note:

Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please mail or call our customer care team at dhanvitrends@gmail or +91 7418903727 for replacement, immediately.